Nationwide Marketing Division Recommends AT&T Modify Certain Claims Evaluating its Fiber-Optic Online Solutions Add Pace to Cable Advertiser to Attractiveness

Marilou Gladfelter

NEW YORK, June 30, 2021 /PRNewswire/ — The National Advertising Division (NAD) of BBB Nationwide Systems suggested that, in relationship with comparative promotion for its fiber-optic world-wide-web provider, AT&T Companies, Inc. modify the convey assert that all cable add speeds are slow. Nationwide Advertising and marketing Division (NAD) (PRNewsfoto/Nationwide Advertising […]

NEW YORK, June 30, 2021 /PRNewswire/ — The National Advertising Division (NAD) of BBB Nationwide Systems suggested that, in relationship with comparative promotion for its fiber-optic world-wide-web provider, AT&T Companies, Inc. modify the convey assert that all cable add speeds are slow.

Nationwide Advertising and marketing Division (NAD) (PRNewsfoto/Nationwide Advertising and marketing Division,B)

The independent promotion watchdog also suggested that AT&T modify the implied assert that Comcast’s web is unreliable to stay clear of conveying the messages that cable end users are unable to online video chat, add significant information, increase their corporations, or promote their residences. NAD even further suggested that AT&T modify its “much better internet” and “faster internet knowledge” statements to steer clear of conveying unsupported messages.

AT&T will attractiveness NAD’s advice to modify these promises.

The statements at issue, which appeared in five tv commercials and 1 web advertisement, were being challenged by Comcast Cable Communications, Inc.

In each and every of the challenged commercials, a cable user is witnessed not able to execute essential jobs these kinds of as videoconferencing or uploading big data files. The solution is then instantly introduced – swap to AT&T Fiber to clear up the issue due to the fact AT&T Fiber offers a lot quicker add speeds.

NAD identified that a fair takeaway from the challenged commercials is the concept that Comcast’s cable support is gradual, unreliable, and unable to accomplish simple duties these kinds of as videoconferencing and uploading substantial documents. NAD further determined that shoppers would reasonably comprehend these advertisements to express the information that cable’s connection problems are likely to take place usually and at any time.

NAD pointed out that AT&T’s proposed option in the commercials only reinforces these promises with the message that switching to “greater net” – AT&T Fiber – will resolve cable’s restrictions simply because AT&T Fiber features 20x more rapidly add speeds and a “more rapidly world wide web expertise.” In this context, customers would fairly understand that “far better internet” signifies more quickly add speeds and freedom from the complications plaguing cable customers demonstrated in the commercials. Even further, by making use of the term “encounter” in response to the discovered issues, the ads express the information that people will experience comparatively quicker add speeds with a comparative overall performance reward when videoconferencing and uploading big data files.

NAD reviewed the substantiation supplied by AT&T in assist of its statements, which consisted of online content speaking about the positive aspects of fiber in excess of cable, mathematical assist based on add speeds, an OpenVault report pertaining to knowledge utilization improves in 2020, and confidential info with regards to the good reasons customers switched to AT&T Fiber. NAD concluded that these evidence was not a excellent suit for the challenged statements and that the report did not show that the problems offered to consumers in the ads exist to the degree and length suggested by the advertisements.

As a final result, NAD advised that AT&T modify the specific declare that all cable upload speeds are gradual and the implied claim that Comcast’s world-wide-web is unreliable to stay away from conveying the messages that cable users are unable to online video chat, add substantial files, expand their organizations, or sell their houses.

NAD also decided that the report did not show that the resolution proposed in the commercials – switching to AT&T Fiber – will solve the discovered challenge and end result in “far better world wide web” or a “more quickly online knowledge.” Accordingly, NAD suggested that AT&T modify:

  • Its “greater online” claim to prevent conveying the unsupported message that cable people knowledge the challenges depicted in the challenged advertisements and

  • The assert that AT&T Fiber supplies a “more rapidly world-wide-web experience” to prevent conveying the unsupported concept that cable users working experience the instances depicted in the challenged advertising and marketing when videoconferencing or that cable speeds will cause the problems depicted in the challenged adverts.

In its advertiser statement, AT&T stated that it will attractiveness all of NAD’s final decision centered on its perception that (i) the ads “highlight certain, purchaser-applicable instances that promote a meaningful aggressive product or service attribute – upload velocity -” that allows buyers to add massive data files speedier and have movie phone calls that are “much less susceptible to add-pace-centered disruptions,” and (ii) in the depicted contexts, the phrases “improved online” and “faster world-wide-web practical experience” are “perfectly respectable.” These appeals of NAD selections are built to BBB National Programs’ Countrywide Advertising and marketing Assessment Board (NARB), the appellate-level truth-in-marketing entire body of BBB National Programs.

All BBB National Programs situation determination summaries can be uncovered in the situation decision library. For the comprehensive text of NAD, NARB, and Kid’s Promoting Review Unit selections, subscribe to the on the web archive.

About BBB National Plans: BBB Countrywide Packages is exactly where corporations switch to boost shopper have confidence in and shoppers are listened to. The non-financial gain corporation produces a fairer enjoying field for companies and a better knowledge for shoppers via the progress and shipping and delivery of successful third-bash accountability and dispute resolution plans. Embracing its purpose as an unbiased corporation due to the fact the restructuring of the Council of Superior Business Bureaus in June 2019, BBB Countrywide Systems now oversees additional than a dozen primary nationwide market self-regulation courses, and proceeds to evolve its operate and improve its affect by giving business steerage and fostering very best techniques in arenas these types of as advertising, little one-directed promoting, and privateness. To learn a lot more, pay a visit to

About the Nationwide Marketing Division: The National Marketing Division (NAD) of BBB National Packages gives impartial self-regulation and dispute resolution companies, guiding the truthfulness of advertising across the U.S. NAD evaluations nationwide advertising and marketing in all media and its conclusions established dependable requirements for promotion fact and precision, providing significant security to consumers and leveling the enjoying field for small business.



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